Cancellation Policy

We hope that no one needs to cancel their place on the course as it is so popular.  However we appreciate that there may be exceptional circumstances when this may need to happen.  We therefore can offer the following:

Up to one week prior to the course (ie up to 9.00am on the Saturday a week prior to the course):

  • Free transfer to the next course which will be run in the next 8 months, prior to the next Spring/Autumn exam sitting

  • Return of course fee with the exception of £50 which will be retained by CPCR as an admin fee.  Please note in this circumstance, where this incurs bank charges you will be responsible for payment of these and not CPCR

Within 1 week of the course (ie after 9am on the Saturday a week prior to the course):

  • No refund available.  You will though, still be sent the course material and link

Feedback Form and Course Certificate Policy

A register is kept of attendance and we provide certificate’s of attendance to all delegates who have attended. These should be emailed out within 72 hours of the course finishing.

Feedback forms are given within the information sent out prior to the course. We value feedback and hold it in high regard, frequently making adaptations to the course, website and admin processes.

We request that feedback is given in a timely way to ensure that it is meaningful ie within 1 month of course complication. 

Booking / Payment Policy

Payment is required within the timeframe (usually 1 week) stipulated within the email with payment details generated by the Business Manager.

Please complete the following steps:

1) Book your place by completing the on line form

2) Email will be sent to you at the registered email address by the Business Manager with details of payment

3) Upon sending this, payment due within 7 days (though this can be less if we have a course approaching and need payment to ensure you receive the Mail Drop 1 week prior to the course)

4) Places will be cancelled after 2 weeks of original email requesting payment if no payment is received

5) If place still wanted after this time, further completion of booking form is required and the process will start again